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FAQs

Dr. Martha MallicoteWho works on my animal?

Every equine and large animal patient is managed by a board-certified veterinarian assisted by one or more residents who are veterinarians with one to four years of experience undergoing advanced training in that specialty. Additionally, we have trained veterinary technicians that assist in the delivery of equine and large animal patient care 24 hours a day, seven days a week.

Third and fourth-year veterinary students will observe and participate to varying degrees in patient care under the direct supervision of a veterinarian.

Does the UF Large Animal Hospital see patients for general services or just specialties?

Our equine veterinarians are always happy to work with your primary care veterinarian. If you do not have one or would prefer to work with us directly, we are happy to serve you for your animal’s regular health care needs.

What are the hours of operation?

Normal business hours are Monday through Friday, 8 a.m. to 5 p.m. and we are available after hours, weekends, and holidays on an emergency-basis by calling our main line 352-392-2229.

What if I have an after-hours emergency?

Our equine and large animal veterinarians are always on call and our staff is here 24/7 to care for patients. Call 352-392-2229 if you have an emergency. View our colic emergency page for more information.

What services does the UF Large Animal Hospital provide?

The UF equine and large animal veterinary hospital offers comprehensive diagnostic and treatment services to horses, cattle, llamas, pigs, goats, and other large farm animals. Services include anesthesia & pain management, cardiology, dermatology, diagnostic imaging, equine emergency & critical colic care, food animal reproduction and medicine, internal medicine, equine lameness & imaging, oncology, ophthalmology, neurology, reproduction, and surgery.

How do I find the UF Large Animal Hospital?

View our directions and map.

How long can I expect to wait when I arrive?

We make every attempt to keep the schedule running on time, however due to emergencies, there may be a delay. We want to give every client individualized attention, including advanced diagnosis with specialists in other services.

How do I receive a copy of my animal’s medical record?

Contact the customer service staff to request copies by dialing 352-392-2229. Medical records staff will indicate the charges for processing photo copies and they will fax, mail, or email a release of information consent form to you to be completed prior to processing your request for photo copies of the patient’s medical record.

How do I get a refill on a prescription?

If you have a prescription from us and it says that you have refills available, you can call the pharmacy as indicated on the label and request a refill if you are picking it up in person. If you want it mailed, there will be a mailing fee and prepayment will be required. If you need a new prescription, call the reception desk at 352-392-2229 and the clinician on call will call you. For more information, visit the UF Veterinary Pharmacy website.

May I bring my horse at night, when it is cooler?

Yes, unless the clinician suggests otherwise. The hospital is staffed 24 hours a day, seven days a week. Nursing staff are happy to assist with dropping off or picking up an animal after hours. Please tell the doctor or receptionist if you would like to drop off or pick up an animal between the hours of 5 p.m. and 8 a.m. or weekends.

What if I am not sure that I can afford all the diagnostics or treatments that are recommended?

We understand the reality of financial limitations and will tailor our plans to fit your budget. Ultimately, treatment of your animal is approved and determined by you. You have the right to decline treatments suggested for your animal. Another option is to consider a third-party payment plan, such as the plans offered by CareCredit.

My veterinarian already ran some tests. Will you need to repeat those?

We will consult with you and your veterinarian before repeating any tests or procedures to diagnose or treat your animal’s problems. If possible, we will work with previously obtained information. For some things, like many blood values, the numbers can change quickly and frequently. So, we want to get the most up-to-date information possible. Our equine veterinarians will work with you and your budget to provide the best care possible.

Why in a state-funded university do horse owners have to pay the full bill for treatment?

The state pays us only to educate students and expects us to run the hospital like a private business. As with any private practice hospital we have to collect fees and pay to maintain our facility and keep it functioning optimally.

My horse is insured for mortality and you have told me that the horse needs a costly treatment to save its life. Can I simply request euthanasia and collect the insurance money?

No. If a treatment is recommended to save your horse’s life, the insurance company will expect you to pursue that option. The conditions that the insurance companies will recognize as grounds for euthanasia are clearly defined by the American Association of Equine Practitioners. It is an unfortunate but common misconception that mortality insurance will pay for “loss of use.” This is not the case. Loss of use is a different type of insurance.

My horse is insured for mortality and also major medical expenses. Can you call the insurance company and talk to them about this case?

Absolutely. Our equine veterinarians are happy to talk with the insurance company and discuss the case with them. However, it is very critical that you make the first contact with the insurance company and explain to them that your horse is being hospitalized and treated for a particular medical condition.

Can I stay with my horse during hospitalization?

We welcome owners to stay with their horses, especially during outpatient visits. View our patient visitation policy.

Can I tour the UF Large Animal Hospital?

Tours are available with advanced notice. Call the office during normal business hours at 352-392-2229 to schedule a tour. Also visit the UF College of Veterinary Medicine Web site for upcoming events or view our facilities.

Can my animal take part in any clinical trials?

Depending on the criteria for our clinical trials, your animal may be able to participate. View our current clinical trials.

What if I am interested in attending the UF College of Veterinary Medicine?

Visit the UF College of Veterinary Medicine website.

Does the UF Large Animal Hospital have any volunteer opportunities available?

Unfortunately the UF Large Animal Hospital does not have any volunteer opportunities.

Does the UF Large Animal Hospital have any job openings available?

Click to view all jobs at the University of Florida, including jobs within the UF College of Veterinary Medicine.